Privacy Policy

Ferntree Gully GMSV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Ferntree Gully GMSV manages personal information. It is structured as follows:

1. Personal information Ferntree Gully GMSV collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Ferntree Gully GMSV and complaints
10. Changes to Privacy Policy

1. Personal information Ferntree Gully GMSV collects

The main types of personal information Ferntree Gully GMSV collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Ferntree Gully GMSVsuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Ferntree Gully GMSV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Ferntree Gully GMSV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Ferntree Gully GMSV's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Ferntree Gully GMSV.

Ferntree Gully GMSV collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Ferntree Gully GMSV keeps of telephone calls, or emails received, or messages sent to Ferntree Gully GMSV or posted on Ferntree Gully GMSV's pages on social media);
• Ferntree Gully GMSV's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Ferntree Gully GMSV collects personal information in connection with running its business directly from the individual concerned. On occasion Ferntree Gully GMSV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Ferntree Gully GMSV stores personal information in electronic and paper form.

Ferntree Gully GMSV uses and discloses personal information as follows:

• to source vehicles and sell them to Ferntree Gully GMSV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Ferntree Gully GMSV's customers and prospective customers;
• to obtain products, services or information from Ferntree Gully GMSV's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Ferntree Gully GMSV knows about them);
• to operate and manage Ferntree Gully GMSV's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Ferntree Gully GMSV. For example, Ferntree Gully GMSV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Ferntree Gully GMSV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Ferntree Gully GMSVuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Ferntree Gully GMSV uses in the operation of the computer program is browsing history on Ferntree Gully GMSV's websites, name, contact information, and other information you may input into Ferntree Gully GMSV's websites. The level of human oversight Ferntree Gully GMSV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Ferntree Gully GMSV's staff.

4. Cookies

Ferntree Gully GMSVuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Ferntree Gully GMSV's web server. Ferntree Gully GMSVmay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Ferntree Gully GMSV's platforms and those social media platforms. Ferntree Gully GMSV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Ferntree Gully GMSV's website.

5. Links to other websites

Ferntree Gully GMSV's website may contain links to third party websites. Ferntree Gully GMSV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Ferntree Gully GMSV and do not wish to receive these communications from Ferntree Gully GMSV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Ferntree Gully GMSV.

7. Overseas transfers

Ferntree Gully GMSV's website/s are hosted in Australia. On occasion, a third party service provider Ferntree Gully GMSV engages or that Ferntree Gully GMSV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Ferntree Gully GMSV holds about them by contacting Ferntree Gully GMSV during business hours on (03) 9758 0000 or via the contact page.

Ferntree Gully GMSV may require an individual making a request to verify their identity before processing their request.

Ferntree Gully GMSV will aim to respond to all requests promptly and within 30 days.

Ferntree Gully GMSV may refuse a request where permitted or required by law. Ferntree Gully GMSV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Ferntree Gully GMSV and complaints

If you have any queries, concerns or complaints about how Ferntree Gully GMSV handles your personal information please contact Ferntree Gully GMSV during business hours on (03) 9758 0000 or via the contact page. Ferntree Gully GMSV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Ferntree Gully GMSV can understand the nature of your concern. In most cases, Ferntree Gully GMSV will ask that you put your request in writing.

Ferntree Gully GMSV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Ferntree Gully GMSV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9758 0000
• Mailing Address: 980 Burwood Hwy, Ferntree Gully, VIC, 3156

10. Changes to Privacy Policy

Ferntree Gully GMSV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.